How Volvo training the service for electric cars

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How Volvo training the service for electric cars-cars

The electricity offensive of Volvo Cars shapes and changes the company crucial: from 2030 the Swedes want to sell only fully electric powered models. This transformation is increasingly determining the everyday life of the sales and service partners, so Volvo in a recent communication. Your competence – as the first contact person for interested parties and customers – is an important part of future success. Very special challenges face the specialists in the workshops: Working on the high-voltage batteries of electrified vehicles do not only require completely new expertise, they are also associated with higher risks and are therefore subject to highest safety standards.

Volvo Car Germany invested a double-digit million amount in his second German location in Hessian Dietzenbach in the last two years, also to lift the prerequisites for a highly qualified training to a new level. Since 2012, Werkstatt Employees of the Volvo Partner for work on and in the battery of electrified models is formed – with the launch of the fully electric Volvo XC40 Recharge Pure Electric at the beginning of the year 2021, a new chapter of competence development has been raised in terms of requirements.

Safety is in the first place

Working on plug-in hybrid and electric vehicles requires qualified specialists who are familiar with vehicle technology and, in particular, have acquired extensive knowledge in the field of high-voltage. Special caution is offered especially for all orange lines and vehicle parts – after all, a DC voltage of 400 volts is located on the battery of an E-car. Already add 50 volts to let a life-threatening stream flow. Without personal protective equipment with isolated, up to 1000-volt absorbent gloves, face visor with fault arc protection, shoes with antistatic liners as well as heavy-flame-retardant clothing must not be a member of the extra closed high-voltage workplace – striking yellow-black signs warn. For emergencies here is also a plastic drawing hook ready to move away from the battery in the case of an electric shock on the floor.

“Safety is always in the first place. For this reason, we attach great importance to a modular and future-desperate high-voltage training, which qualifies the workshop employees at the highest level before working on the electrified Volvo models – errors can have dramatic consequences here. For this, entrepreneurs must also be sensitized and taken into duty, “says Martina Maletz, responsible for competence development at Volvo Car Germany.

How Volvo training the service for electric cars-volvoVolvo

That is why Volvo supports his partners not only in the further education of their employees, but also the entrepreneur himself regarding his responsibility for safe operation. Volvo wants to live up to its pioneering role in the electrification. Hazard assessment, obligations of obligations: The Volvo’s own audit helps the entrepreneur to meet all legal requirements arising from a wide variety of fundamentals. Not only the necessary documents are checked, but also the high-voltage workplace on site.

Fit for Electric networks all employees in the dealership

The training offer under the heading “Fit for Electric” networked – in addition to workshop and management – also other employees in regular customer contact in the Volvo car dealerships with the topic of electromobility: especially sales and service consulting. “Electromobility is still in need of explanation, for the customers and employees of our partners alike. There may still be reserved for reservations and the benefits are shown, “says Martina Maletz. “But that’s the future and we want to design them as successful as the phase with the vehicles driven by internal combustion engines. We are aware of the high demands in all areas of our business and we therefore want to contribute with the networking training a strong contribution to the Volvo Elektro-Offensive.”

When the work starts at an electrified car, it goes in the first step by one: The vehicle must be switched off without tension, regardless of whether working on the battery or tire is to be changed. This may only be made by law only a so-called high-voltage expert. The modular high-voltage training program at Volvo Car Germany creates the legal requirements for working on high-voltage vehicles, on the other hand training the training participants specifically on the Volvo models and beyond. The digital high-volume hour gives the high-voltage expert additionally the opportunity to exchange ideas online and ask questions to the Volvo trainer team, which arose in the workshop day.

Who is allowed to do something?

The certifications for work on and in the energy store takes place at Volvo Car Germany in two modules, which are done both digitally and in presence. The first training empowers employees to switch a high-voltage vehicle stress-free and replace a high-voltage battery, in the training on it is then going to replace components and battery modules within the high-voltage battery. This will live up to the comprehensive sustainability claim of Volvo: So resources and costs are saved.

According to the statistics of the current “Fit for Electric” training offerings, Volvo‘s good 2500 employees have undergone the training courses in the last 15 months. For this purpose, 105 webinars, 18 online live sessions and 15 presence trainings were carried out – lots of work so also for the 41 coaches, which had to change significantly in times of the Corona pandemic and even for the professional handling of digital media for the implementation be certified by online training.

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2 thoughts on “How Volvo training the service for electric cars”

  1. Very well! Volvo makes other manufacturers how the employees have to be trained on E vehicles. Unfortunately, many dealers (money because of the money?) Not with and send your employees to the training of Volvo self or the TuV …Because that costs these dealers money, which will be reinvested later!

  2. Maybe Musletz should get a training in terms of streams and tensions. The boundary for NV indicated by the VDE is 60VDC and it is a fact that the tension drives the dangerous body streams!
    That highly hazardous technology is installed in vehicles and then it is supposedly verified with expensive training, can only be described with extraordinary presumption and total ignorance of physics.
    But already can be created for the operator again an expensive ‘money pump’. Then someone can hardly wait the system (which is already the case with the ICE today).
    I expect the day with tension when at least 30% of all vehicles are operated and involved in accidents ..


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