Tesla with the highest satisfaction
Only every second electric car driver would recommend his car
Cattle man Stromer need charging stations – the network is steadily expanded. A marking for an electric car parking lot
Site editor Sebastian Viehmann
The Nextmove electric car rental has asked 2800 e-car users about their experience. They are very sobering – especially when it comes to shops, there is a lot in the argen. Only the Tesla brand can largely convince its owners.
The advisory and market research company Uscale, which specializes in emobility, interviewed 2800 e-car drivers about their vehicles together with the electro-car rental Nextmove. Nextmove became known for its detailed tests of various electric cars and some unveiling stories. So the women and men from Nextmove found about hundreds of hidden VW ID3, which was waiting for a software update and could not be delivered.
Uscale/Nextmove Problems with charging and poor apps annoy electric car drivers very often
Range increases – but also the expectation of customers
In itself, there is a positive starting situation for emobility to report: The technology has gotten better, especially the ranges higher. "In 2021, many new models with a higher range and better technology have been introduced. The satisfaction of the users increases again. So the manufacturers have accepted the challenges", so the conclusion of the USCALE analysts after the 2020 investigation was not exactly a glory sheet for the Stromer. But of course the demands of the users also increase over time. At the same time, the willingness to accept childhood diseases of emobility is decreasing without complaint.
Cattle man Happy with the electric car? An advertisement for the new VW current ID.3
Only Tesla drivers can really recommend their car
At second glance, customer satisfaction is significantly lower than the auto industry can be. "The biggest (functional) problems arise where combustion e-cars differ", Say the Uscale experts and list examples:
- Almost 75% of the drivers surveyed are dissatisfied with the concepts for loading planning.
- 70% are not satisfied with the apps that play a major role in electric cars – for example, it is about always finding the right charging station.
- 60% of the respondents are annoyed that the charging cables can not be stowed away better in the car, for example because special subjects or a "Frunker" (Front case) for this. But most of them still lead the cable on the go.
- In general, the shop itself is the Achilles’ heel of a carefree emobility. The frequently mentioned annoyance include problems with the charging of the load, loading offs or too low charging power. The latter is particularly problematic because it can mess up the complete time and travel planning.
Once paying, shop as much as you want: but the current flat rate pays off?
Site Once paying, shop as much as you want: but the current flat rate pays off?
There is a clear result in brand satisfaction: apart from Tesla, no manufacturer currently has a completely convincing product in the program. On average, every second cannot recommend the e-vehicle purchased or used themselves:
- The recommendation rate increases slightly compared to last year, but only 47% would recommend their current model to a friend.
- "81% of Tesla owners recommend their car, 3% rate. At Nissan, only 19% recommend your car, 53% do not recommend", So the USCale conclusion.
Referring to the USCale study, one has to say that the number of Tesla owners among the 2800 respondents in relation to the still small market share of the Americans in Germany is strongly overrepresented. The data has been converted to the respective market share M registration period, it says at USCALE. In any case, it turns out: Tesla still still understands its customers best, despite the obstacles to customer service and some quality problems that are repeatedly criticized by customers.
E-car driver VS. Combined driver: Who continues in the year?
Site E-car driver VS. Combined driver: Who continues in the year?
For a hot day:
More than 12.000 lakes are available in Germany, many of which are classified as bathing water. Everyone knows Chiemsee, Wannsee or the Mecklenburg Lake District. That is why we started looking for seven less well -known bathing lakes: idyllic and fantastically beautiful – cooling off the hottest day of the week: 7 swimming lakes that are still insider tips
In the past few days, several people have drowned in Germany. Including children. Site spoke to Achim Wiese from the DLRG about why fewer and fewer children can swim well and which rules must be considered when it comes to the lake: tragic accidents – fewer and fewer children can swim properly – what parents have to look out for at the lake
Burger, BBQ and honey mustard sauce: These three delicious grill sauces always succeed
Site Burger, BBQ and honey mustard sauce: These three delicious grill sauces always succeed
Everything about electromobility
On our e-mobility portal site you will find all e-vehicles & hybrids available on the German market with technical data, prices, delivery times and model comparisons. There are ongoing insider news, tests of all important vehicles, an overview of charging stations and a range computer.
You can also arrange a test drive for your desired car for free and start e-mobility easily.
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